Returns and refunds
We offer you the possibility to return any item (other than gift cards) purchased from us. You have 30 days from the day of receipt to return the item to receive a refund. If the last day for exercising this right is on a weekend or public holiday, the deadline expires the following weekday.
Returned items should be unused, clean, with tags and in their original packaging. You will also need proof of purchase.
Please note that the return is at your own expense unless the item is faulty, or a wrong item was delivered.
We do not accept gift card returns.
How to return:
- Send us a request for return and refund at firstname.lastname@example.org.
- Package up your return securely (in original packaging if possible).
- Enclose proof of purchase and state the order number and your name, address and email.
- Mark the return package “RETURN”.
- Send the return package to:
YAKKAY c/o Rosendahls
Park Allé 18 (Port 60-62)
Keep hold of your receipt or tracking number for the return package, since the responsibility of the return is yours until it reaches us.
When we have received and processed your return, we will let you know by email if a refund is approved. If approved, you will be automatically refunded on your original payment method. It can take some time for your bank or credit card company to process and post the refund to you.
Please note that we do not refund shipping costs unless the item is faulty, or a wrong item was delivered.
We do our best to process returns as fast as possible, usually within 5 working days. In holiday periods it can take a little longer.
How to make exchanges
Should you need a different size or another style, you return and get a refund for the first purchased item(s) and place a new order for the wanted different size or style(s). In that case we will give customers from Europe free shipment on the new order by supplying a one-time discount code to use at check out in our webshop. For exchanges, we operate with the same 30 days period as we do for returns without exchange.
Faulty and wrong deliveries
If you have received a faulty item or a wrong item was delivered to you, please contact us at email@example.com. We will offer you a replacement of the item or a refund of your purchase. As for your return, you should follow the instructions for returns under “Returns and refunds”. You should clearly state that the item is faulty, or a wrong item was delivered. We will refund your return costs.