Return Policy - Refunds and Exchanges
We offer you the possibility to return any item (other than gift cards) purchased from us. You have 14 days from the day of receipt to return the item to receive a refund. If the last day for exercising this right is on a weekend or public holiday, the deadline expires the following weekday.
Returned items should be unused, clean, with tags and in their original packaging. You will also need proof of purchase.
Please note that the return is at your own expense unless the item is faulty, or a wrong item was delivered.
We do not accept gift card returns.
How to return:
- Send us a request for return and refund at email@example.com.
- Package up your return securely (in original packaging).
- Enclose proof of purchase and state the order number and your name, address and email.
- Mark the outside of the return package “RETURN OF INTERNET PURCHASED ITEM”.
- Send the return package to:
c/o TK Nethandel
Marielundsvej 30, 1. Floor, Door 48
If you are a customer from outside the EU, it is important that you enclose a return invoice (stating that the package is being returned) in order to avoid charges for Danish customs processing the import of your return package. If a return invoice is not enclosed, we will deduct the customs' charges in your refund.
You should send your return package to the address above and not to a shipping company's access point or post office as it will be returned to you if we do not receive the package at our address.
Keep hold of your receipt or tracking number for the return package, since the responsibility of the return is yours until it reaches us.
When we have received and processed your return, we will let you know by email if a refund is approved. If approved, you will be automatically refunded on your original payment method. It can take some time for your bank or credit card company to process and post the refund to you.
Please note that we do not refund shipping costs unless the item is faulty, or a wrong item was delivered.
We do our best to process refunds for returned items as fast as possible, usually within 5 working days. In holiday periods it can take a little longer.
How to make exchanges
For exchanges, we operate with the same 14 days period as we do for returns without exchange.
Customers from EU countries: In order to make an exchange, you return the purchased item(s). When we have received your return, we will send you the item(s) in the wanted different size free of charge.
Other customers: In order to make an exchange, you return and get a refund for the first purchased item(s) and place a new order for the wanted different size.
Faulty and wrong deliveries
If you have received a faulty item or a wrong item was delivered to you, please contact us at firstname.lastname@example.org. We will offer you a replacement of the item or a refund of your purchase. As for your return, you should follow the instructions for returns under “Returns and refunds”. You should clearly state that the item is faulty, or a wrong item was delivered. We will refund your return costs.